Software documentation
Benefits
We design, write, update and maintain software application documentation for organisations in Victoria. Our writers have a background in IT, so we understand the issues faced with software development, implementation and support.
If you are implementing a new software application your:
- implementation staff need assistance converting 'IT speak' (flow charts, functional and design specifications, etc) into 'user speak'
- end users need accurate, consistent and easy to use documentation so that they can operate efficiently from day one
- operational end users may need policies and procedures or standard operating procedures (SOPs) so they can 'get it right, all the time' - find out more...
- instructors need training materials that are written for the audience, so that the training is effective.
If you have an existing software implementation your:
- new end users need accurate, consistent and easy to use documentation so that they can operate efficiently from day one
- support staff need technical and support information so that they can support the end users well
- managers need to capture and protect the knowledge held in the heads of critical support staff.
If you are a software development company, you need documentation to:
- make your product look professional
- minimise support costs
- free you and your development staff to do what you do best.
Documentation for software applications
We can assist you with all aspects of documenting software applications, including:
- user manuals
- online help
- context-sensitive help
- web-based help
- functional design and detailed design documentation for developers
- network architecture documentation
- training materials
- technical support documentation
- web content
- policies and procedures.
What are the steps?
Your requirements are unique, so we:
- spend time with you and tailor our documentation services to meet your needs and budget
- apply our documentation methodology to deliver quality documentation - find out more...
- use leading edge tools as appropriate, such as the AuthorIT authoring and content management system - visit the AuthorIT website to find out more about AuthorIT.
Quality guarantee
We are so confident in the services we offer that we guarantee that quality of our work! Find out more...
Need more information?
Whatever your requirement, we offer sound consulting advice and writing wisdom gained from over 20 years in the field, to well-honed methodologies and project management capabilities to support the creation of our expert documentation. We are able to achieve excellent value for all our customers, no matter how big or small.
Contact us anytime for obligation-free advice about your writing needs.
