Policies and procedures

Benefits

We design, write, update and maintain policies and procedures, and standard operating procedures (SOPs) for organisations in Victoria.

Protect your investment in people and systems by:

• having all your SOPs documented, up-to-date and complete
• maintaining your SOPs and changing them to reflect new procedures, systems, circumstances and regulatory requirements
• ensuring your staff have the knowledge to perform their tasks using best practice.

Every business needs standard operating procedures to ensure that the organisation adopts a best practice approach to executing tasks in the workplace. SOPs are living documents that contain instructions describing the steps to follow for all activities under defined conditions.

Leveraging off the investment in SOPs

Our first goal is to meet the needs of you and your staff: accurate, consistent and 'easy to read' SOPs that can be stored electronically, maintained and printed when required.

Our next goal is to exceed your expectations; by leveraging off the initial investment in your SOPs. For little extra cost, you can:

• Have your SOPs online in a format that allows staff to find exactly what they want, when they want it. Save their time and yours – all the information you need them to know in one easily accessible place.
• Link to other information on your Intranet, so that all of your critical information is tied together. For example, you can link from a procedure to all the relevant OH&S information.

What are the steps?

Your requirements are unique, so we spend time with you and tailor our documentation services to meet your needs and budget.

Typical steps of a SOPs project are:

1. Analyse your existing procedural documentation.
2. Organise your procedures into a standardised and user-friendly format.
3. Update existing procedures and write new procedures to make your SOPs current and complete.
4. Make the SOPs accessible to all staff in a format that suits them, for example:
   • online and searchable
   • printed manuals
   • pocket guides.

Quality guarantee

We are so confident in the services we offer that we guarantee that quality of our work! Find out more...

Need more information?

Whatever your requirement, we offer sound consulting advice and writing wisdom gained from over 20 years in the field, to well-honed methodologies and project management capabilities to support the creation of our expert documentation. We are able to achieve excellent value for all our customers, no matter how big or small.

Contact us anytime for obligation-free advice about your writing needs.