Documentation services
We design, write, update and maintain any written materials.
Our documentation services include:
- a single manual to meet a specific business, IT or engineering need
- user guides and online help for system users
- all documentation deliverables to support major projects
- policies and procedures
- training materials
- web content
- highly technical IT documentation for computer administrators and developers
- highly technical engineering documentation for engineers and operators
- franchise documentation for all parties
- promotional brochures
- maintenance of existing documentation
- content management systems to serve your organisation's needs
- knowledge management systems to protect your organisation's knowledge
- setting up an in-house 'centre of excellence' to provide ongoing documentation, writing services and advice within an organisation.
Read about the documentation we write for Computing Directions Australia in our case study...
How we deliver excellent documentation
To deliver excellent documentation to you, we use our documentation methodology, developed over many years, to:
- fully understand your requirements by working closely with you
- identify the best approach to achieve your organisation's unique needs by consulting with you and your stakeholders
- agree project and quality deliverables so that every step of the project leads to a successful outcome
- apply project management principles so that the project is managed successfully from start to finish
- document and finalise the content using a collaborative approach with your subject matter experts
- publish the content to the agreed outputs once the content is signed off
- review with you the outcome to ensure that the project meets or even exceeds your expectations
- arrange maintenance services so that that the success continues for the life of the documentation.
Need more information?
Whatever your requirement, we offer sound consulting advice and writing wisdom gained from over 20 years in the field, to well-honed methodologies and project management capabilities to support the creation of our expert documentation. We are able to achieve excellent value for all our customers, no matter how big or small.
Contact us anytime for obligation-free advice about your writing needs.
